ASU strives to provide quality distance education; however, we are aware that occasionally challenges will arise. In the event that you have a complaint, please follow the following procedure:

  1. Reach out to your instructor for a real-time conversation to see if the issue can be resolved. (If needed, reach out to your distance learning support specialist for assistance in making the connection.)
  2. If you cannot resolve the issue after a real-time conversation with your instructor, please complete the form below. (Please note that any consumer or ethical complaints should be addressed by completing forms here:
* Required Field
Contact Information:

(where we may contact you)

Last, First

Additional Information:


NOTE: This form does NOT replace the Academic Appeal Process, the Grievance Procedure, or any other student appeal processes as provided by the Albany State University Student Handbook.

In submitting this form to the Distance Learning Department, I, the undersigned student, acknowledge that all the above statements are true. I also acknowledge that I understand that this form does not supplant my student appeal rights as provided by the ASU Student Handbook.